The seven dimensions of knowledge management applied to a dealership for electricity

Authors

  • Sávio Ricardo Muniz Aires da Costa
  • Ricardo Moreira da Silva

Keywords:

Knowledge management, power utility, seven dimensions

Abstract

Knowledge management in the corporate world has become a great opportunity for companies that observe this intangible asset (knowledge) a competitive edge for sustainable success of the organization. Thus, the article is to identify the application of management practices of an electric utility, identifying the Knowledge Management (KM) from the viewpoint of the seven dimensions of the model advocated by Terra (2000). The methodology adopted was an exploratory study using a structured questionnaire obeying the five-point Likert scale. According to data analysis, we identified 22 practices (of 33 surveyed) among the seven dimensions, averaging 66.89% overall agreement between the practices adopted. Results are highlighted strengths in applied, as well as suggestions for improvement to increase the area of tools and methods, ensuring greater coverage of the dimensions of knowledge.

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How to Cite

Costa, S. R. M. A. da, & Silva, R. M. da. (2014). The seven dimensions of knowledge management applied to a dealership for electricity. Latin American Journal of Business Management, 4(2). Retrieved from https://lajbm.com.br/index.php/journal/article/view/168

Issue

Vol. 4 No. 2 (2013)

Section

Articles

License

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